Refund Policy

K2026565982 (South Africa) (Pty) Ltd t/a TenderPing · Effective: 2026-07-16

1. Subscriptions

Paid plans are billed in advance. Because the service is delivered continuously, we generally do not refund fees for the current billing period once it has started. Cancelling stops all future charges.

2. Cooling-off (ECTA s44)

If you are a consumer, you may cancel a new paid subscription within 7 days of subscribing, without reason or penalty, and we will refund your payment in full within 30 days of the cancellation. Thereafter, cancelling stops future billing as set out in our Cancellation Policy. This does not limit any other rights you have under the ECTA or the Consumer Protection Act.

3. Billing errors & faults

If you were charged in error, double-billed, or the service materially failed for a sustained period, contact us and we will investigate and refund where fair and required by law.

4. How to request

Email hello@tenderping.co.za with your account email and the charge in question. We aim to respond within 5 business days.