SUPPLY, IMPLEMENTATION, MAINTENANCE AND SUPPORT OF A UNIFIED CHANNEL MANAGEMENT (CONTACT CENTRE) SOLUTION WITH INTEGRATED TELEPHONY FOR THE
Quick brief
AI-generatedThe City of Cape Town needs a unified contact centre solution with integrated telephony for both emergency and non-emergency services.
Good fit for: A supplier with expertise in contact centre solutions and telephony integration for public services.
What they want
- •A unified channel management system
- •Implementation of the contact centre solution
- •Maintenance and support services
- •Integrated telephony system
Likely paperwork
- •CSD registration
- •Tax Clearance / PIN
- •B-BBEE certificate
- •CIDB grading
Watch out for
- •Ensure compliance with all local regulations
- •Demonstrate proven experience in public sector projects
- •Check B-BBEE certification level requirements
Written by an AI model from the tender's own title and description, to help you triage quickly. It can be wrong or incomplete — always confirm against the official tender document before you bid.
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Figures come from the National Treasury eTenders dataset, published as a public beta and not guaranteed accurate — always verify against the official notice before relying on it.
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